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Privacy Policy
Last updated 2026-11-06
Table of contents
Last updated: 2026-11-06
This Product Privacy Policy explains how Cognida, Inc. (“Cognida,” “we,” “us,” or “our”) collects, uses, shares, transfers, secures, and retains personal information when you access the SaaS application or its related in-product features (“Automate”). We may update this Policy from time to time. We will indicate the date of the latest update at the top. Where required by law, we will provide notice of material changes or obtain any necessary consent. Questions: info@cognida.ai
1. Information We Collect
Account data – name, title, business contact details, account identifiers, and authentication information.
Customer Content – documents, contracts, prompts, field values, and other data uploaded by customers to Automate (“Customer Content”).
Outputs – results generated by Automate from Customer Content.
Device data – IP address, browser or device type, session identifiers, and basic usage metrics collected through server logs, application telemetry, cookies, and similar technologies.
Data from others – information from publicly available sources or third parties, for account administration, user verification, or access management.
Children’s privacy – Automate is not directed to children under 16, and we do not knowingly collect data from anyone under 16. If you believe we have done so, email dpo@cognida.ai so that we can delete it.
2. How We Use Personal Information
We use personal information to:
operate, improve, and troubleshoot Automate (contract performance; legitimate interests);
protect security and prevent fraud by detecting, investigating, and acting on threats or illegal activity (legitimate interests; legal obligations);
communicate with you for support, feature updates, account notices, and invoices (contract performance; legitimate interests; consent where required for marketing);
comply with laws, enforce agreements, and resolve disputes (legal obligations; legitimate interests).
Legal bases: the legal basis for each purpose is shown in brackets above. Where we rely on consent, you may withdraw it by emailing dpo@cognida.ai.
3. Sharing and Transfers
Cognida personnel and affiliates – who need access for legitimate business purposes.
Authorized users designated by the customer – personnel and auditors designated by the customer. The customer controls who gets access.
Service providers – cloud hosting, authentication, analytics restricted to product performance, and payment processors bound by contract.
Business-transaction counterparties – we may disclose personal information to purchasers, investors, successors or other counterparties in a merger, acquisition, financing, sale of assets or other corporate transaction, subject to confidentiality and data-protection requirements.
Legal or safety authorities – when required to comply with law or protect rights, property, or safety.
Cross-border transfers – personal information may be transferred to, stored in, or accessed from other countries. Where required, we use safeguards such as Standard Contractual Clauses.
We do not sell personal information for monetary consideration. We do not make decisions that produce legal or similarly significant effects solely through automated processing. We may disclose aggregated or anonymized data that cannot identify you.
4. Data Security and Retention
We encrypt personal information in transit and at rest and apply layered technical, administrative, and physical safeguards designed to protect it. No online system is completely secure, and we cannot guarantee absolute security. We keep personal information only while necessary for the purposes above, based on the purpose of processing, our legal duties, and the need to resolve disputes. Customer Content is retained and deleted in accordance with the customer agreement and DPA, including backups.
Suspect a security issue? Email dpo@cognida.ai.
5. Your Privacy Rights
Depending on local law, you may request to access, correct, port, delete, object to, restrict, or withdraw consent for personal information. You may also lodge a complaint with your supervisory authority if you reside in the European Economic Area, Switzerland, the United Kingdom, or California.
We will not discriminate against you for exercising any right. To make a request, email dpo@cognida.ai and be prepared to verify your identity.
6. U.S. State Privacy Rights
Residents of certain U.S. states, including California under the California Consumer Privacy Act (CCPA), have the right to:
access their personal information;
correct their personal information;
delete their personal information;
port their personal information; and
opt out of the sale or sharing of their personal information.
To submit a request, email dpo@cognida.ai. We will verify your identity before acting on your request. You may use an authorized agent to submit a request on your behalf. If we decline your request, you may appeal by emailing dpo@cognida.ai.
Last updated: 2026-11-06
This Website, Marketing & Events Privacy Policy (“Policy”) explains how Cognida, Inc. (“we,” “us,” or “our”) collects, uses, shares, transfers, secures and retains personal information when you: (i) visit our public websites; (ii) receive our marketing communications; or (iii) register for or attend events hosted by us or third parties (collectively, “Websites, Marketing Activities, and Events”). We may update this Policy from time to time. We will indicate the date of the latest update at the top. Where required by law, we will provide notice of material changes or obtain any necessary consent. Questions: info@cognida.ai
1. Information We Collect
Information you provide: your name, business contact details, company, role, and any message content or preferences you submit when you contact us, request a demo, register for an event, or subscribe to receive information from us.
Information we generate or collect: records of your event registrations and attendance, including information received from event platforms, communications with us, and basic usage information about how you interact with our websites.
Information from other sources: business contact information obtained from public sources and commercial data providers, indicating your role or potential interest in our services.
We do not knowingly collect data from anyone under 16. If you believe we have done so, email dpo@cognida.ai so that we can delete it.
2. How We Use Personal Information
We use personal information to:
operate, provide, and improve the Websites, Marketing Activities, and Events;
communicate with you, including responding to inquiries and sending information about our services and events;
conduct business-to-business marketing and outreach where permitted by applicable law;
manage event registrations and logistics;
protect the security of the Websites, Marketing Activities, and Events; and
comply with legal requirements and resolve disputes.
You may opt out at any time using the unsubscribe link or by contacting us. We keep limited information to respect your opt-out.
Legal Bases for Processing
Where required by applicable law, we rely on one or more of the following legal bases:
our legitimate interests in operating, improving, and promoting our business, including business-to-business marketing communications, provided those interests are not overridden by your rights and freedoms;
your consent, where legally required, including for email or SMS marketing where the law requires consent;
performance of a contract; or
compliance with legal obligations.
3. Sharing and Transfers
Cognida personnel and affiliates: who need visitor, lead, or event information for marketing, sales, or event operations.
Event partners and hosts: co-organizers, venue operators, or third-party platforms that help run or sponsor the event and need your information for event registration, attendance management and access administration.
Service providers: hosting platforms, email distribution tools, ticketing and event-management vendors bound by contract.
Business-transaction counterparties: we may disclose personal information to purchasers, investors, successors or other counterparties in a merger, acquisition, financing, sale of assets or other corporate transaction, subject to confidentiality and data-protection requirements.
Legal or safety authorities: to comply with law or protect rights, property, or safety.
Cross-border transfers: we may process personal information in the United States and other countries and, where required, rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.
We do not sell personal information. We do not use personal information to make decisions that produce legal or similarly significant effects about you solely by automated means. We may disclose aggregated or anonymized data that cannot identify you.
4. Cookies and Similar Technologies
We use cookies and similar technologies to help our websites function, to understand how they are used, and to improve them. Some cookies are necessary for our websites to operate. Others are used for preferences, performance, or, where permitted by law, analytics or similar purposes. You can block or delete cookies through your browser settings, but essential cookies are required for our websites to display and operate correctly. Where required by law, you may be presented with additional choices about cookies, including through a cookie banner or preference tool.
5. Data Security and Retention
We secure personal information with administrative, technical, and physical safeguards, including encryption where appropriate. We keep visitor, inquiry, and event records for as long as needed, based on the status of your inquiry, any prospect or customer relationship, event administration, legal duties, disputes, and marketing suppression, and then delete or anonymize them.
6. Your Privacy Rights
Depending on local law, you may have rights to request access to, correction of, deletion of, or portability of your personal information, to object to or request restriction of certain processing, or to withdraw consent where we rely on consent. You have the right to object at any time to the processing of your personal information for direct marketing purposes.
Withdrawing consent will not affect the lawfulness of processing before withdrawal. You may also have the right to lodge a complaint with a data protection authority if you reside in the European Economic Area, Switzerland, the United Kingdom, or another jurisdiction that grants this right. We will not discriminate against you for exercising any right. To make a request, email dpo@cognida.ai and be prepared to verify your identity. You may use an authorized agent to submit a request on your behalf. If we decline your request, you may appeal by emailing dpo@cognida.ai.
